HR Policy · Internal
Stop being the helpdesk
for every PTO question.
Dokko reads your handbook end-to-end — the global policy, the country-specific amendments, the contractor addenda, the benefits provider documents — and answers your team's questions in the moment they ask them, with the right policy for the right jurisdiction and the source document attached.
Overview
Your team answers the same fifty questions five hundred times. Parental leave in Germany. Sick leave in the Netherlands. Equity vesting for the US engineering hires. The handbook covers all of it — across a dozen jurisdictions, several employee classes, and version after version of amendments. Knowing where the answer lives is your team's job. Reading it should not have to be.
Capabilities
What it does
One library, every shape
Reads the global handbook, country-specific amendments, contractor addenda, and benefits provider documents as one cross-referenced whole
Jurisdiction × class × topic
Skills route by jurisdiction, employee class, and topic — each rule a sentence the People Ops team writes and owns
Answer → action
Agents close the loop — open the request in your HR system, route it to the right approver, notify finance when tax residency is in play
Source on every answer
§4.2 · effective 1 April 2026
Document-level citations on every answer — the employee sees the source; the audit log records which document it came from
Routing
The German handbook for DE employees. The Dutch one for NL. The contractor addendum for contract roles. The benefits-provider document for benefits questions, not the general handbook. Each route is a sentence the People Ops team wrote — readable, editable, owned by the team that owns the policy, not by IT.
People Ops control
The team that owns the policy
owns the answer surface.
Dokko is configured by the People Ops team end-to-end. No engineering tickets to add a country. No vendor implementation cycle to update an amendment. Your handbook is the source of truth and your team holds the keys.
Citations
Document on every answer
Every answer carries the source document, the section, and the effective date. The employee sees it; your records keep it.
Uncertainty
Calibrated, not blended
When a question falls between two jurisdictions or in a policy gap, Dokko says so and routes to a human — instead of averaging two answers that shouldn't be averaged.
Versioning
Version-aware retrieval
Update the handbook and the next answer reflects it. Older answers stay traceable to the version that was effective when they were given.
Ownership
Skills owned by People Ops
Add a country, pause a Skill the day before a policy change, run a new rule in test mode against last week's questions — without filing a ticket.
Connections
Where Agents close the loop.
Dokko ships with a library of hundreds of business tools. Connect your HRIS, your ticketing system, your chat surface, your benefits portals — and an Agent can open a PTO request, route an approval, notify the relocation team, or pull a live benefits balance from the moment a question is asked. The team that owns the policy decides which tools an Agent is allowed to call, in plain language.
Get started
Read deep. Act fast.
On your documents.
The 14-day trial runs on your real library, not a sandbox. Bring your contracts, manuals, or frameworks — and see how Dokko reads them.